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243Episodes
Category: Business

Presented by Agency Revolution, the Connected Insurance Podcast provides weekly opportunities for listeners to dive deep into the trends affecting insurance agents and brokers today and to gain proven strategies and tactics for agency growth. Our hosts facilitate thoughtful panels and 1:1 conversations with a variety of prominent thought leaders, with a focus on how to streamline and drive operational efficiency for your independent agency through the intelligent use of technology.

September 21, 2022

How Agency Tech Increases Growth & Margins

Kabir Syed, Founder, CEO, Ennabl

 

When Kabir Syed was a Managing Director at Marsh, he was given a little data project that generated millions of dollars and opened his eyes to just how much money agencies leave on the table. 

 

This seasoned insurance professional and entrepreneur said, “I’m not really that good at technology, but I LOVE data.” That’s why he built a team of engineers to handle the technology for him while he showed them where to mine and how to polish the wealth of data hidden within every single agency today. 

 

Since he started Ennabl, Kabir has learned a lot about agency data, including: 

 

  • How to mix private and public data for a huge marketing advantage over the competition
  • Why agency margins should be much higher than the average agency sees today
  • Remarkable secrets about clients, carriers, producers, and niches hiding inside an agency’s book of business

 

Data makes you an expert in your business. It also makes you an expert in your customers. Hear from one of the insurance industry’s leading data analysts on how to unleash the power of data in your business when you listen to this episode.

August 25, 2022

Agency Marketer Reflects on Past Successes

John Jackson, Insurance Copywriter, SME, Agency Revolution

 

Every agency is seeking growth, and many are turning to professional marketers to help. This jam-packed episode turns to a seasoned agency marketer for insight. John Jackson, formerly the marketer at Alliance Insurance Services in North Carolina is now a copywriter and content creator for Agency Revolution clients. John looks back at his success at Alliance and shares what worked. 

 

Whether you have a marketer on your team, are thinking of hiring one, or are a marketer yourself, you’ll want to hear John’s insights on:

 

  • What worked to boost retention by 7 points and nearly double the policy-per-customer count
  • How an agency marketer can make the biggest impact on agency growth 
  • How a marketer and agency principal can work together for the best results

 

The agency marketer is the fastest growing position in insurance. Get the most results from this critical position when you listen to John’s poignant and practical insights.

 

Presented by Agency Revolution, the Connected Insurance Podcast provides bi-weekly opportunities for listeners to dive deep into the trends affecting insurance agents and brokers today and to gain proven strategies and tactics for agency growth. Our hosts facilitate thoughtful panels and 1:1 conversations with a variety of prominent thought leaders, with a focus on how to streamline and drive operational efficiency for your independent agency through the intelligent use of technology.

August 10, 2022

J.D. Power Reveals Trends Agents Must Monitor and Understand

Marty Ellingsworth, Executive Managing Director, P&C Insurance Intelligence, J.D. Power

 

Over his many years of observing and working in the insurance industry, Martin Ellingsworth has created innovation at almost every link in the P&C value chain. Now Marty holds a birds-eye view of the entire industry in his position as Executive Managing Director of P&C Insurance Intelligence at J.D. Power. 

 

In this important podcast, Marty directs his attention toward the independent agency channel and the trends that are changing their very business:

 

  • What’s causing the hard marketing in auto insurance and where it’s going
  • Why independent agents should keep their eye on the State Farm business model
  • What agents should watch for as tech continues to have a massive impact on our industry

 

Serious agents, industry leaders, and insura-preneurs from all corners of the industry must make Marty’s insights a priority. 

 

Presented by Agency Revolution, the Connected Insurance Podcast provides bi-weekly opportunities for listeners to dive deep into the trends affecting insurance agents and brokers today and to gain proven strategies and tactics for agency growth. Our hosts facilitate thoughtful panels and 1:1 conversations with a variety of prominent thought leaders, with a focus on how to streamline and drive operational efficiency for your independent agency through the intelligent use of technology.

July 21, 2022

Three Secrets About the Self-Scaling Insurance Agency

Michael Jans, Co-Founder, Agency Revolution, Principal, Michael Jans Advisory

 

Our host, Michael Jans, takes the mic to answer the question “Can an insurance agency grow by itself?” The Co-Founder and former CEO of Agency Revolution serves as a growth advisor to many of the largest and fastest growing insurance agencies and insurtechs in North America.

 

In this podcast, Michael pulls back the curtain on how his own fast-growth client agencies grow 25-40% or more per year. He openly shares insights on: 

 

  • Why a few key growth systems sky-rocket top-line revenue when installed
  • The four-stage process that gives agency principals and marketers clarity on how to drive growth
  • A simple method fast-growth agencies use to add new skills, capabilities, and customers
  • Why highly productive agents and principals choose peer-accountability groups for networking

 

If you’re serious about making growth easier and faster in the modern age, make this episode a priority!

 

Presented by Agency Revolution, the Connected Insurance Podcast provides bi-weekly opportunities for listeners to dive deep into the trends affecting insurance agents and brokers today and to gain proven strategies and tactics for agency growth. Our hosts facilitate thoughtful panels and 1:1 conversations with a variety of prominent thought leaders, with a focus on how to streamline and drive operational efficiency for your independent agency through the intelligent use of technology.

July 6, 2022

What 80,000 Insurance Consumers told Bain & Company About Our Industry

Darci Darnell, Partner, Global Head of Customer Practice, Bain & Company

 

You know insurance is changing. So do consumers—and it shouldn’t surprise you that they want it to change. They don’t want it to be slow, frustrating, or confusing. 

 

Few people know the insurance consumer better than our gest, Darci Darnell, Partner and Global Head of Customer Practice at Bain & Company. Bain’s insight on the relationship between the industry and the modern consumer is legendary. 

 

In this conversation, Darci reveals insights on critical issues the savvy agent must address today:

 

  • How climate change, disease, and tech disruptions are producing new types of risk
  • The direct line relationship between customer loyalty and customer lifetime value
  • How insurers are going beyond reimbursing damages by incentivizing preventative behaviors to reduce risk

 

This episode will be one of the most important conversations about changes to the agent's role in insurance consumer behavior you’ll hear this year. Serious agents must make this conversation a priority. 

 

Presented by Agency Revolution, the Connected Insurance Podcast provides bi-weekly opportunities for listeners to dive deep into the trends affecting insurance agents and brokers today and to gain proven strategies and tactics for agency growth. Our hosts facilitate thoughtful panels and 1:1 conversations with a variety of prominent thought leaders, with a focus on how to streamline and drive operational efficiency for your independent agency through the intelligent use of technology.

June 9, 2022

Head of IBM Insurance Shares Important Research

Mark McLaughlin, General Manager - Insurance, IBM

Market forces continue to shift and agents who want to thrive in the future must be ready for change as the market demands it. Our guest, Mark McLaughlin, IBM’s General Manager of Insurance, reveals the direction their research shows the wind is blowing—and the response agency principals must have today.

Listen to this discussion for Mark’s powerful insight: 

  • What 12,000 insurance execs reported as the top driver affecting their business
  • How the customer experience across other industries is forcing insurance to play catch-up
  • Why more consumers are judging agencies by the experience and not the product
  • How savvy agents are standing out from other channels and increasing customer loyalty

Agents who want to lead their enterprise into a thriving future should make this discussion a top priority today.

Presented by Agency Revolution, the Connected Insurance Podcast provides bi-weekly opportunities for listeners to dive deep into the trends affecting insurance agents and brokers today and to gain proven strategies and tactics for agency growth. Our hosts facilitate thoughtful panels and 1:1 conversations with a variety of prominent thought leaders, with a focus on how to streamline and drive operational efficiency for your independent agency through the intelligent use of technology.

May 18, 2022

Where Insurtech is Taking Agencies

James Benham, CEO, Co-Founder, JBKnowledge

 

Savvy agents know they need to make critical decisions now to thrive in the future of this fast-changing industry. James Benham, CEO, and Co-Founder of the leading insurtech, JBKnowledge, freely shares insight and surprises he’s found from over 20 years of creating and distributing insurtech that’s used every day throughout the insurance industry.

 

In this conversation, James reveals insights on: 

 

  • Major emerging trends in insurtech, including AI, big data, cloud computing, and more
  • Steps agents can take today to improve their clients’ experience dramatically in the future
  • How to minimize waste and maximize profit in your agency

 

Serious agents who want a sneak peek into the future—and want to thrive—should make this episode a priority. 

 

Presented by Agency Revolution, the Connected Insurance Podcast provides bi-weekly opportunities for listeners to dive deep into the trends affecting insurance agents and brokers today and to gain proven strategies and tactics for agency growth. Our hosts facilitate thoughtful panels and 1:1 conversations with a variety of prominent thought leaders, with a focus on how to streamline and drive operational efficiency for your independent agency through the intelligent use of technology.

April 27, 2022

Cyber Expert Predicts Emerging Threats and Opportunities Jack Kudale, Founder, CEO, Cowbell

There’s a looming cybersecurity threat over small and medium business clients. Jack Kudale, Founder & CEO of Cowbell—a leader in cyber insurance for SMBs—has the bird’s-eye view on the critical trends in cyber risks.

 

His company monitors 23 million US based businesses for cyber threats (for perspective, that means nearly 3 out of every 4 of your commercial lines clients). And Jack doesn’t like what he sees. 

 

In this podcast, Jack shares his remarkable insights on cyber threats and insurance, including:

 

  • The key factors that are forcing huge spikes in demand, and why this is a huge growth opportunity for agencies
  • Three imperative forms of protection you should use in your own agency—and share with your customers
  • How everything from the Russia-Ukraine War, Work-From-Home, and Supply Chain weakness amplify cyber threats
  • A practical action plan for any business who gets hit by a cyber threat

 

Any insurance professional who is serious about protecting their customers, and their own organic growth, should make this podcast a priority. This may be the new E&O threat agencies can no longer ignore. 

 

Presented by Agency Revolution, the Connected Insurance Podcast provides bi-weekly opportunities for listeners to dive deep into the trends affecting insurance agents and brokers today and to gain proven strategies and tactics for agency growth. Our hosts facilitate thoughtful panels and 1:1 conversations with a variety of prominent thought leaders, with a focus on how to streamline and drive operational efficiency for your independent agency through the intelligent use of technology.

April 6, 2022

How Agents Can Sell More Virtually

For the insurance producer, COVID claimed a reliable marketing tool—in-person meetings. Agents were forced to communicate online; some figured it out, some hated it, and many were in-between. 

 

Now, a series of best practices can make online selling a high-leverage (and easy-to-use) avenue that saves time and boosts conversion rates. 

 

In this workshop-style episode, Amazon best-selling author, international sales trainer, and Founder and CEO of The Authority Factor, Steve Brossman, shares his method for the mastery of online selling: 

 

  • What to do before an appointment to boost the “buying energy” for an online sales call
  • How to give prospects a taste of the relationship before closing the sale
  • Steve’s “Presentation/Annotation” method to move prospects to your side of the table during sales calls
  • Simple webcam tricks to help producers master their video presence

 

Steve Brossman doesn’t just train clients in these sales methods across five continents. He uses them every day himself. If you’re a producer, sales manager, or principal looking to boost conversion rates, you don’t want to miss this jam-packed and practical podcast discussion. 

 

Presented by Agency Revolution, the Connected Insurance Podcast provides bi-weekly opportunities for listeners to dive deep into the trends affecting insurance agents and brokers today and to gain proven strategies and tactics for agency growth. Our hosts facilitate thoughtful panels and 1:1 conversations with a variety of prominent thought leaders, with a focus on how to streamline and drive operational efficiency for your independent agency through the intelligent use of technology.

March 23, 2022

Making Insurance Better for the Customer

Jeff Harris, Co-Founder, CEO, Appulate

 

Years ago, this tech entrepreneur groaned at the sight of the insurance application process. So he decided to do something about it. 250,000 users later, Jeff Harris, Co-Founder, and CEO of Appulate can claim some progress. Founded 17 years ago, Appulate is one of the industry’s earliest insurtechs and one of the most widely distributed today. 

 

In this important essential discussion, Jeff shares insights on:

 

  • What parts of the insurance process can be fixed by pushing buttons, and the parts that should be reserved for the human touch 
  • What modern agencies can do to prepare for emerging technology in the insurance industry
  • How the agency of the future will look and behave, compared to today’s agencies

 

If you want to stay on top of the latest industry trends, make this discussion with an industry transformer a priority. 

 

Presented by Agency Revolution, the Connected Insurance Podcast provides bi-weekly opportunities for listeners to dive deep into the trends affecting insurance agents and brokers today and to gain proven strategies and tactics for agency growth. Our hosts facilitate thoughtful panels and 1:1 conversations with a variety of prominent thought leaders, with a focus on how to streamline and drive operational efficiency for your independent agency through the intelligent use of technology.